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TERMS & CONDITIONS

CUSTOMER CARE

We're all about creating products that are good for you and the planet. We use locally sourced organic ingredients when available to create a sustainable product that you can feel good about using.

Due to the handmade nature of our products, we do not offer refunds. That being said, we want to make you happy. If you have a problem with something that you have ordered, contact us and we will do everything we can to resolve the situation. We want to make YOU, our customer, happy.    

Have any questions or concerns? We’re always ready to help!

Privacy & Safety

PRIVACY & SAFETY

Your personal information is utilized by us to deliver our services to you, encompassing: presenting products for purchase, handling payments, shipping and fulfilling your order, and informing you about new products, services, and promotions. When you buy something from our shop, we gather the personal details you provide us with, such as your name, address, and email address, as part of the buying and selling process. By providing us with personal information to finalize a transaction, verify your credit card, place an order, organize a delivery, or return a purchase, you are implying your consent for us to collect and use it solely for that specific purpose. If we request your personal information for marketing purposes, we will either directly seek your expressed consent or offer you the option to decline. This Privacy Policy may be revised periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

 

We implement necessary measures and adhere to the highest standards in the industry to safeguard your personal data from any potential risks such as loss, misuse, unauthorized access, disclosure, tampering, or destruction.  We will not share your information with any outside parties.

BULK ORDERS

15% discount for bulk orders, please allow 6 weeks for product.  Inquiries, please email your inquiry to; knoufflakecreations@shaw.ca

Please include your company name and business location.

PAYMENT METHODS

  • Credit / Debit Cards

  • Offline Payments

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